1. Separate Your Test Subjects Focus groups are a nearly comical mode of user research. Comical if it weren’t for the waste of money. If you gather...
SERVICE DESIGN
Personas Influenced By: Stakeholder Map, Interviews Documentation Influences: Workflows, Journey Maps, Major Influences: User Experience, Customer Experience...
What: Stakeholder Map Influenced By: Interviews Influences: Personas, Workflows, Journey Maps, Roadmap At first mention, a stakeholder map will undoubtedly be...
Anne Strenos, Chief Design Officer for the city of Helsinki was one of the first individuals to be appointed to this role for any city worldwide. A former...
The Next Billion Internet Users The next billion Internet users will be vastly different from the first billion who saw the dawn of the internet. The future of...
Post-it notes are as ubiquitous to Design Thinking workshops as whiteboards. But why? Why not just the whiteboards, or flip charts, notepads, or Etch-a...
Fresh Truck is now a program well beyond the farmer’s market on wheels concept that began in 2013. The idea was first conceived by Executive Director...
Image Credit: Games for Change Dates: July 31 – August 2, 2017 Boston, MA From Games for Change: “Discover how games can impact education...
Image credit: Service Design Week Optimizing Customer Experience through Holistic Service Design From Service Design Week: “What is Service Design Week...