Image credit: Service Design Week
Optimizing Customer Experience through Holistic Service Design
From Service Design Week:
“What is Service Design Week
At Service Design Week, we seek to strip away any fluff, examining service design methods and processes at their core, and unpack the practical tools and skill-sets, hard and soft, needed for this way of working.
Service Design Week will gather service design leaders from various functions, silos, and disciplines across all flavors of service design. With content for all levels of service design maturity, we look forward to drawing both fledging and experienced service designers.”